Compensation for Domestic Flight Delays: What Indian Travellers Should Know

Domestic air travel in India often promises speed and convenience, but sometimes flight disruptions such as delays, cancellations, or denied boarding happen. These disruptions can cause stress, financial loss, and missed commitments, especially when travellers are unaware of their rights. Understanding what qualifies as a disruption and knowing when you are entitled to compensation can help you respond calmly and confidently. This blog explains domestic flight disruptions, compensation details, and the steps you can take to claim compensation effectively.

Understanding Domestic Flight Delays

Domestic flight delays occur when an airline fails to operate a flight at its scheduled departure or arrival time within India. Delays may last from a few minutes to several hours and can disrupt travel plans, cause missed connections, or lead to additional expenses. While some delays are unavoidable, many fall under airline responsibility, especially when caused by operational or technical reasons. Knowing what qualifies as a delay and how it is categorised helps passengers understand their rights and take timely action.

Common reasons for domestic flight delays include

• Operational issues such as crew unavailability, aircraft rotation problems, or scheduling gaps.

• Technical or maintenance faults that require safety checks or repairs before departure.

• Air traffic congestion at busy airports is leading to delayed take-off slots.

• Weather-related disruptions, including fog, heavy rain, or storms, are affecting flight operations.

• Security or regulatory checks that temporarily halt boarding or departures.

What are the Compensations for Domestic Flight Delays?

The compensation for domestic flight delays in India depends on several factors, including the length of the delay, the reason behind it, and the airline’s policies. The Directorate General of Civil Aviation DGCA has laid down clear guidelines to protect passenger rights. Below is a simplified breakdown to help you understand what you may be entitled to.

Compensation for Delays of Two Hours or More

If your domestic flight is delayed by two hours or more, airlines must provide free meals or refreshments. The type of refreshment depends on how long you are made to wait at the airport. This support applies regardless of the ticket class and helps reduce inconvenience during shorter delays.

Compensation for Delays of Six Hours or More

For domestic flights delayed by six hours or more, passengers are entitled to either an alternate flight within six hours or a full refund of the ticket. The choice between rebooking and refund usually lies with the passenger, provided the delay is not caused by extraordinary circumstances.

Hotel Accommodation for Long Delays or Night Flights

If a delay extends beyond 24 hours, or if a flight scheduled between 8 pm and 3 am is delayed by more than six hours, airlines must provide free hotel accommodation. This also includes transport between the airport and hotel, ensuring passengers are not left stranded overnight.

Compensation for Flight Cancellations

Flight cancellation compensation depends on when passengers are informed. If informed at least two weeks in advance, airlines must offer a refund or an alternative flight. If informed between two weeks and 24 hours, an alternate flight within two hours of the original schedule is required. Cancellations at the airport may include refunds and meals.

Monetary Compensation Based on Delay Duration

DGCA rules also specify monetary compensation linked to the delay duration. Delays under one hour may attract compensation up to ₹5,000, delays between one and two hours up to ₹7,500, and delays over two hours up to ₹10,000, or the one-way basic fare plus fuel charge, whichever is lower. Compensation is not applicable if incorrect contact details were provided by the passenger.

How to Claim Compensation from Airlines?

Claiming compensation for domestic flight disruptions involves a straightforward process that ensures your rights are protected. Here are the essential steps:

Step 1: Contact the Airline Directly

Begin by reaching out to the airline’s customer service. Provide your flight details, including booking reference and the nature of the disruption. Most airlines have dedicated channels for compensation claims, either through their website or customer support centre.

Step 2: Submit a Written Complaint

Prepare a written complaint detailing the disruption, including the date, flight number, and the exact nature of the delay or cancellation. Attach any relevant documents, such as boarding passes and receipts for additional expenses incurred.

Step 3: Follow Up and Keep Records

Maintain a record of all communications with the airline. If you don’t receive a timely response, follow up with reminders. Keeping detailed records ensures that you have evidence of your claim and the airline’s responses.

Step 4: Understand the Timeline

Airlines are typically required to respond within a specified timeframe, often 30 days. Be aware of these timelines to ensure your claim is addressed promptly. If the airline fails to respond within the stipulated period, you may escalate the matter.

Step 5: Escalate if Necessary

If the airline’s response is unsatisfactory or if your claim is denied without a valid reason, escalate the issue to the Directorate General of Civil Aviation (DGCA) or a consumer protection forum. Provide all documentation to support your case.

Documents Required for Flight Compensation

To file a successful compensation claim for a domestic flight disruption, keeping the right documents ready is essential. Key documents required for a flight compensation claim include

• Confirmed flight ticket or e-ticket showing booking reference and travel date.

• Boarding pass, if issued, as proof that you checked in for the flight.

• Government-issued photo ID used during travel.

• Communication from the airline regarding the delay, cancellation, or rescheduling.

• Proof of expenses, such as food, hotel, or transport bills, if claiming reimbursement

• Bank account details for receiving the compensation amount.
  
   

Having these documents organised ensures a smoother claim experience and improves your chances of receiving timely compensation.

Also Read : Can You Claim for a Missed Flight?

Final Thoughts

Domestic flight disruptions can be frustrating, especially when they affect important plans or cause unexpected expenses. Knowing your rights under DGCA guidelines helps you respond calmly and claim what you are entitled to, instead of accepting inconvenience as unavoidable. Being informed, keeping documents ready, and acting on time make a real difference in outcomes.

At Niva Bupa, we understand that travel uncertainties go beyond airline control. Our travel insurance helps you stay financially protected against delays, cancellations, and related expenses, so a disrupted journey does not turn into a stressful one. Travel with confidence, knowing you have reliable support at every step.

FAQs 

1. What is considered a domestic flight disruption in India?

A domestic flight disruption includes delays, cancellations, or denied boarding on flights operating within India. These disruptions may occur due to operational issues, technical faults, weather conditions, or air traffic restrictions.

2. Are airlines legally required to compensate passengers for delays?

Yes. Under DGCA guidelines, airlines must provide assistance or compensation depending on the length of delay, reason, and timing of the flight. Rules vary based on specific situations.

3. How long must a flight be delayed to receive compensation?

For delays of two hours or more, airlines must offer meals or refreshments. Longer delays may qualify passengers for refunds, alternate flights, or accommodation.

4. Is compensation the same for all airlines?

Compensation rules are guided by DGCA, but airline policies may differ slightly in execution. The entitlement depends on delay duration, block time, and cause of disruption.

5. Can I claim compensation if my flight is cancelled?

Yes. Compensation depends on when you were informed about the cancellation and whether an alternate flight or refund was offered, as per DGCA rules.

6. What happens if the airline informs me well in advance?

If informed at least two weeks before departure, airlines usually offer an alternative flight or a full refund without additional compensation.

7. Am I entitled to hotel accommodation for long delays?

Yes. For delays exceeding 24 hours, or more than six hours for late-night flights, airlines must provide free hotel accommodation when applicable.

8. Can I claim compensation if bad weather caused the delay?

In cases of extraordinary circumstances like severe weather, airlines may not provide monetary compensation but must still offer basic assistance.

9. How do I know the exact compensation amount?

Compensation depends on block time and fare paid, with limits defined by DGCA. Airlines or their official websites provide the latest details.

10. What if I gave incorrect contact details during booking?

If incorrect or incomplete contact information was provided, you may not be entitled to compensation for missed notifications.

11. Can travel insurance help with flight delays?

Yes. Travel insurance can cover additional expenses like meals, accommodation, or missed connections that airlines may not fully reimburse.

12. Can I claim both airline compensation and insurance benefits?

Yes. Airline compensation and travel insurance claims are separate, as long as expenses are genuine and not claimed twice for the same cost.

13. How soon should I file a compensation claim?

It is best to file the claim as soon as possible after the disruption, once you have all the required documents ready.

14. Is travel insurance necessary for domestic flights?

While not mandatory, travel insurance adds a strong safety net. It helps manage unexpected costs and stress during domestic flight disruptions.